Tech Support Representative Hybrid - Barranquilla

Join the Foundever Team in Barranquilla! At Foundever, we are proud to be a global leader in the customer experience (CX) industry. With a workforce of 170,000 associates across the globe, we empower outstanding experiences for over 750 of the world’s largest and most innovative brands. Our mission is to provide best-in-class CX solutions, combining technology and expert knowledge to ensure seamless interactions for customers in the moments that matter. If you’re seeking a rewarding career in Barranquilla, Foundever is looking for talented bilingual professionals from various backgrounds to join our thriving team! With over 6,000 associates in Colombia, you’ll find a vibrant and inclusive workplace that values your unique perspective and contributions.

OFFER

We’re a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction and able to outmaneuver their competition. Twilio is a customer engagement platform used by over 335,000 global enterprises and digital disruptors plus more than 10 million developers worldwide to build unique, personalized experiences for their customers.

The Messaging Team is responsible for maintaining and optimizing Twilio’s core messaging infrastructure, which powers SMS, MMS, WhatsApp, and other communication channels used by customers globally. The team provides hands-on support to customers by guiding them through the configuration of various sender types—including long codes, short codes, and toll-free numbers—and assists with critical number registration processes such as A2P 10DLC campaigns, WhatsApp Business Profile onboarding, and compliance with country-specific sender ID requirements. Additionally, the team proactively monitors and analyzes messaging traffic, identifying anomalies or delivery issues through log reviews and performance dashboards. In close collaboration with internal stakeholders and carrier escalation teams, the Messaging Team ensures regulatory compliance and delivers a reliable, high-quality messaging experience at scale.

Who We’re Looking For

We invite candidates from various professions who possess:

A minimum age of 18 years. A High School Diploma.

Proficiency in English (B2+ level) coupled with fluency in Spanish.

Residency in Barranquilla.

Availability to work onsite at Carrera 67b #48-07 Pto Digital (barrio Modelo) Colombian citizenship or a valid work permit

Experience

• Preferable: Previous experience in a call center.
• Experience with network and computer systems.

Intensity :44 hours

Modalidad Training :On-site

Salary:$2,970,000

Modalidad OPS: W@H

Salary: $ 3.300.000

Ready to Elevate Your Career? If you’re excited about being part of an award-winning workplace in Barranquilla and making an impact in the customer service industry, apply now! At Foundever, your future is bright, and we can’t wait to welcome you to our diverse and talented team