Tech support agent - Tech

🧑‍💻 Job Opportunity for Bilingual Candidates – Foundever Bogotá

Foundever is a global leader in customer experience (CX), with over 170,000 employees worldwide. In Colombia, we have more than 25 years of experience and a team of 8,500 bilingual associates, providing solutions for more than 750 well-known global brands.

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🚀 We’re Hiring: Tech Support Agents

For a global technology company that transforms the customer experience with digital solutions for major brands.

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🛠️ Main Responsibilities:

• Answering technical support calls (66%), emails, and chats (33%).

• Assisting with the initial setup of new stores.

• Following up on tickets and ensuring customer satisfaction.

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✅ Requirements:

• B2 English level or higher.

• High school diploma completed.

• Basic knowledge of technical support and digital tools.

• Must be 18 years or older and reside in Bogotá.

• Availability to work 44 hours per week (full-time).

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💼 We Offer:

• Permanent contract with full legal benefits.

• Monthly salary of $3,300,000 COP + two days off per week.

• Fully paid training.

• Hybrid work model (in-office + remote).

• Job stability and professional growth within a solid company.

Foreigners must provide PPT and passport.