Bilingual Customer Service Representative - Barranquilla

Bilingual Customer Service Representative

About Us

At Foundever, we are a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we are the team behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver seamless experiences to consumers in the moments that matter.

If you are looking for a dynamic and enriching work environment in Colombia, Foundever is your best choice. We have over 6,000 associates in Bogotá, Barranquilla, and Cali, where we enjoy a people-first culture, great benefits, special activities, growth opportunities, recognition programs, and a matchless work environment.

Our Core Values

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together.

Main Requirements

• At least 18 years old.
• High School Diploma.
• High English level (B2+).
• Located in Barranquilla.
• Colombian Citizenship or work permit.

Bilingual Customer service Representativein Barranquilla

• City: Barranquilla
• Contract Type: Permanent
• Mode: On-site
• Working Hours: 44 hours per week
• Salary: 2,398,275
• English Level: B2
• Transportation Bonus $ 249.000

What will you do?

As a Bilingual Customer Service Representative (Spanish and English), you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include: Responding to customer inquiries via phone, email, or chat in a timely and professional manner.

You will be responsible for responding to incoming customer calls for emergency roadside assistance as well as various member services inquiries and transactions. Actively listening while displaying confidence and empathy to customers/members calling with unplanned vehicle breakdowns while taking ownership of the situation. Work with a sense of urgency to ensure that a Roadside Provider is dispatched efficiently and immediately, avoiding any possible delays in rescuing the customer.

Skills Required

• Excellent written and verbal communication skills (English).
• Ability to communicate effectively, positively, and clearly.
• Customer Service Skills.
• Ability to empathize with the customer.
• Ability to build and gain the customer’s trust by listening and understanding, and where possible, exceeding their needs.
• PC knowledge.
• Ability to multitask.
• Skilled in accurate data entry.

Benefits We Offer

• Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
• Medical Appointment Service: Access to 1doc3, where you can schedule same-day appointments at no additional cost. Choose from in-person or virtual visits in various specialties.
• Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
• Paid Days Off: After one year with the company, you will be eligible for two additional paid days off, in addition to the 15 days you accumulate each year.

Other Benefits

• Referral Program: Increase your paycheck through a program where you can win bonuses and prizes for referring friends.
• Recognition Programs: Be part of an exclusive club for top-performing associates and receive special benefits and enjoy great activities. Earn points for each achievement, anniversary, contest, and more, to claim prizes at various partner stores.
• EverBetter: A wellbeing program focused on your physical and mental health. Win points and prizes while leading a healthy lifestyle.
• Best Activities: Enjoy on-site and virtual monthly activities like pet days, special events, contests, volunteer initiatives, foundation visits, and more.
• Growth Opportunities: Build a career at Foundever with numerous opportunities in Colombia, LATAM and globally.

Apply Now!

If you are ready to be part of the best place to work and take your career to the next level, don’t hesitate to apply! At Foundever, we are excited to welcome you to our team.