Trilingual Tech support Representative - soporte tecnico Trilingue

About the job

Foundever is a global leader in Customer Experience (CX), with more than 170,000 team members worldwide. In Colombia, we have over 25 years of experience and a team of 8,500 bilingual associates, delivering solutions for more than 750 globally recognized brands.

🚀 We’re Hiring: Tech Support Agents

Join a global technology company that transforms the consumer experience through digital solutions for major brands.

🛠 Main Responsibilities:

• Handle support via calls (66%), emails, and chats (33%)

• Assist with the initial setup of new stores

• Follow up on support tickets and ensure customer satisfaction

✅ Requirements:

• English level B2 or higher, French level B2 or higer

• High school diploma completed

• Knowledge of WLAN, VLAN, IP, MAC Address, HTTP, and VPN

• Technical support and digital tools knowledge

• Must be 18 years or older and live in Bogotá

• Availability to work 44 hours per week (full-time)

🎁 We Offer:

• Permanent contract with full legal benefits

• Two days off per week

• Fully paid training

• Job stability and professional growth in a solid company

📌 Important:

Foreigners must provide PPT and passport.