Customer Success Representative - Barranquilla

Bilingual Customer Service Representative in Barranquilla

Join the Foundever Team in Barranquilla!

At Foundever, we are proud to be a global leader in the customer experience (CX) industry. With a workforce of 170,000 associates across the globe, we empower outstanding experiences for over 750 of the world’s largest and most innovative brands. Our mission is to provide best-in-class CX solutions, combining technology and expert knowledge to ensure seamless interactions for customers in the moments that matter.

If you’re seeking a rewarding career in Barranquilla, Foundever is looking for talented bilingual professionals from various backgrounds to join our thriving team! With over 6,000 associates in Colombia, you’ll find a vibrant and inclusive workplace that values your unique perspective and contributions.

Our Core Values

• • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.

What You’ll Do

About the Role:

responsible for a merchant's long-term revenue growth and retention on DoorDash. You will cultivate relationships with SMB business owners, while helping

them elevate their presence on our platform. You must demonstrate a broad scope of soft skills while utilizing consultative selling best practices.

Responsibilities:

Connect and collaborate with our existing merchant partners to understand their unique goals

and pain points. Help merchants optimize their menu pricing, educate them on growth products,

and ensure high levels of satisfaction and retention within your dedicated book of business.

Preferred Qualifications & Experience:

- Effective time management and organizational skills

- Ability to custom-tailor your sales strategy based on pre-call research and customer insights

- Robust soft skills, adept in building rapport with diverse groups of business owner

Who We’re Looking For

We invite candidates from various professions who possess:

• • A minimum age of 18 years.
  • A High School Diploma.
  • Proficiency in English (B2+ level) coupled with fluency in Spanish.
  • Residency in Barranquilla.
  • Availability to work onsite at Carrera 67b #48-07 Pto Digital (barrio Modelo)
  • Colombian citizenship or a valid work permit.

Desired Skills

• • Excellent written and verbal communication skills in English.
• Ability to communicate effectively, positively and clearly.
• Strong customer service acumen and empathetic engagement.
  • Ability to build rapport and trust with customers through active listening and understanding.
  • Proficient PC skills and ability to multitask.
  • Detail-oriented with accurate data entry capabilities.

Why Prefer Foundever?

At Foundever, we offer a host of benefits tailored to support your well-being and professional growth:

• • Monthly Food Allowance: Enjoy a COP$100,000 Sodexo card each month!
  • Medical Appointment Service: Access to 1doc3 for same-day medical appointments at no extra cost.
  • Tenure Bonus: Celebrate your first anniversary with a one-time bonus of COP$500,000.
  • Paid Days Off: Acquire two additional paid days off after one year, in addition to your standard 15 days.

Additional Perks

• • Referral Program: Enhance your earnings by referring friends, eligible for bonuses and prizes.
  • Recognition Programs: Join an elite club for high performers with unique benefits and incentives.
  • Health & Well-being Initiatives: Participate in our EverBetter program focused on your mental and physical health.
  • Engaging Activities: Enjoy various fun on-site and virtual events that foster community and connection.
  • Career Growth: Explore opportunities for advancement within Foundever, with prospects locally and globally.

Ready to Elevate Your Career?

If you’re excited about being part of an award-winning workplace in Barranquilla and making an impact in the customer service industry, apply now! At Foundever, your future is bright, and we can’t wait to welcome you to our diverse and talented team.